Return Policy
Return & Refund Policy
Due to the nature of the products we sell we do not accept returns. No refunds, exchanges, or returns are allowed all sales are final.
Any open product cannot be returned.
There are absolutely no exchanges for any reason with the exception of damaged goods, missing goods, or manufacture defects.
In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products/wrong products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.
If the carrier service has lost your package, consider submitting a Missing Mail search request online at MissingMail.USPS.com or file a claim for insured items meeting the appropriate time frame. You can also visit your local post office for assistance in filling out a Missing Mail request.
Cancellations
- You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund. For help canceling your unshipped order please email customerservice@mdrnmood.com
- Once your package has left our facility, you are no longer able to cancel your order.
Age Verification & Auto-Canceled Orders
Per FDA Laws and Regulations, it is illegal to sell to any minors. If the age verification fails, we can attempt to verify by other means if we feel that there has been a mistake. This decision is up to MDRN MOOD, and at our discretion. We reserve the right to refuse service to anyone, for any reason.
Coupon Codes & Sales
Only one coupon code is applicable per order. If you are having an issue with a coupon code, please contact us so we can help you place your order!
If you have missed a sale, we, unfortunately, cannot honor those sale prices once they have passed. Keep an eye out for future specials and weekend sales!
Recurring Billing For Subscription Boxes
Once you sign up for your subscription box, you will be billed on the same day every month. If you wish to cancel your recurring billing, please contact us or cancel your subscription within the Recharge portal. Your order will be processed within 1-3 business days.
Payment Options
During the checkout process, you may choose any of our current payment options to place your order. Please note that your order will not be processed until we receive payment from you.
When will I receive my refund?
Please contact us to verify that a refund can be given. After approval for a return, please allow 2-5 business days for your financial institution to deposit the funds back into your account.